Accessibility Statement

Our Commitment to Accessibility

We are committed to ensuring that our banking website is accessible to everyone, including people with disabilities. We believe that digital accessibility is a fundamental right and a key part of providing excellent customer service.

Accessibility is not just about compliance—it's about creating an inclusive experience that works for everyone. We continuously evaluate and improve our accessibility features based on user feedback and emerging best practices.

Accessibility Standards

Our website has been designed and tested to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. This ensures that our website is:

Features for Users with Disabilities

Our website includes the following accessibility features:

Visual Accessibility

• High contrast text options (up to 7:1 ratio)
• Scalable fonts (up to 200% zoom supported)
• Descriptive alt text for all images and icons
• Readable color combinations (no color blindness issues)
• No reliance on color alone to convey information
• Clear focus indicators for keyboard navigation
• Adjustable text spacing and line height

Navigation and Input

• Full keyboard navigation support (Tab, Enter, Escape keys)
• Visible focus indicators on all interactive elements
• "Skip to main content" links on every page
• Logical and intuitive tab order
• Clear form labels and error messages
• Form validation with helpful error guidance
• No time limits on forms (or adjustable limits)

Screen Reader Support

• Semantic HTML5 structure for proper content hierarchy
• ARIA labels and descriptions for complex components
• Page landmarks (header, nav, main, footer) for navigation
• Proper heading hierarchy (h1, h2, h3, etc.)
• List markers and table headers for data organization
• Form field associations and descriptions

Audio and Video

• Captions (closed captions) for all video content
• Transcripts for audio content and videos
• Audio descriptions for important visual content
• Controls for media playback (play, pause, volume)

Assistive Technology Compatibility

Our website has been tested with popular assistive technologies including:

Known Accessibility Issues

We continually work to improve accessibility. If you encounter any barriers or issues, please report them using the contact information at the bottom of this page. Currently, we are aware of the following limitations:

• Some PDF documents may not be fully accessible (we're converting to HTML)
• Certain embedded third-party payment widgets may have limited accessibility
• Some charts and graphs may require textual alternatives in future updates

We are actively working to address these issues and appreciate your patience and feedback. If you experience any of these limitations, please contact us for assistance.

Accessibility Tools and Resources

We recommend the following tools and resources for improving your web browsing experience:

• Browser zoom: Ctrl/Cmd + Plus or Minus to adjust page size
• Operating system settings: Accessibility features in Windows, macOS, iOS, Android
• Browser extensions: Tools like High Contrast, Dark Reader, Font Resizer
• Screen readers: NVDA (free), JAWS, VoiceOver (built-in)
• Magnification software: ZoomText, Windows Magnifier, built-in OS tools

User Preferences and Customization

To customize your experience on our website, you can:

• Adjust text size and font preferences using browser zoom
• Enable high contrast mode for better visibility
• Modify color schemes using browser extensions or OS settings
• Control animation and motion preferences (respects prefers-reduced-motion)
• Enable dark mode for reduced eye strain
• Use browser developer tools to modify styling as needed

Accessibility Training

Our team members receive regular training on:

• Web accessibility best practices and WCAG 2.1 guidelines
• Assistive technology use and screen reader navigation
• Inclusive customer service and communication
• Accessible design and development practices

Third-Party Content

While we strive to make all content accessible, some embedded third-party content (such as payment widgets or external services) may have limited accessibility. If you experience issues with third-party content, please contact us, and we will work with the provider to improve accessibility or provide an alternative.

Report Accessibility Issues

If you experience accessibility barriers or have suggestions for improvement, we want to hear from you. Please contact us using any of the methods below:

We typically respond to accessibility requests within 2 business days. If you need immediate assistance, please call our accessibility hotline. Your feedback is valuable and helps us serve all users better.